Policy
Cancellations
Children get sick. Family plans change. Unexpected things happen.
At the same time, I reserve regular appointments specifically for each child and keep my caseload limited so that families can have consistent treatment times.
My cancellation policy is designed to leave reasonable flexibility for families while protecting appointment availability.
Standard cancellations
- 72 hours or more before the appointmentNo payment is due
- 24–72 hours before the appointment50% of the session fee is due
- Less than 24 hours before the appointmentThe full session fee is due
When your child is sick
I don't want parents feeling that they need to bring an unwell child to therapy simply because they're worried about a cancellation fee. For cancellations specifically because your child is unwell:
- 6 hours or more before the appointmentNo payment is due
- 2–6 hours before the appointment25% of the session fee is due
- Less than 2 hours before the appointment, or a no-showThe full session fee is due
This additional flexibility is there because I know children can become unwell very quickly.
At the same time, please let me know as soon as you realise your child won't be able to attend. An appointment cancelled at very short notice usually can't be offered to another family.
Please don't bring an unwell child to therapy
If your child is sick, please keep them home.
Apart from the risk of passing an illness on to me and to other families, a child who feels unwell is unlikely to get much from their treatment session.
If your child arrives visibly unwell, I may decide that the session cannot go ahead. I reserve the right to end an appointment on arrival or within the first 15 minutes if it becomes clear that your child is too unwell to participate and should not have been brought to the clinic.
In this situation, the appointment will be treated as a late cancellation and the full session fee will be due.
If you're unsure whether your child is well enough to come, message me beforehand and we can decide together.